Our Policies

Order & Refund Policy

Once an order is placed and confirmed, it cannot be cancelled, changed, or refunded. Please double-check your cart, address and contact details on the checkout page before confirming your order via WhatsApp.

We do not issue monetary refunds under any circumstances. Where an order genuinely qualifies under our Live Arrival Guarantee below, the resolution is a replacement, not a refund.

Live Arrival Guarantee

We package every live isopod and plant order with insulated, temperature-aware materials to give it the best possible chance of arriving happy and healthy. If something does go wrong in transit, we stand behind it — under the following conditions:

• An unboxing video is mandatory. You must record one continuous, unedited video starting before the sealed package is opened and continuing until all livestock/plants are unpacked. Claims without a complete unboxing video showing the sealed box being opened cannot be accepted — this is the only way we can verify a live arrival issue.
• Report within 2 hours of delivery. Message us on WhatsApp with your order number, the unboxing video, and clear photos of the affected livestock or plant as soon as possible after delivery.
• Replacement only — no refunds. Once a claim is verified, we will ship a replacement of the same item in the next available shipping window. We do not offer cash refunds for live arrival issues.

Claims made without an unboxing video, made after the 2-hour window, or for issues arising from incorrect care after delivery (e.g. poor enclosure setup) are not covered by this guarantee.

Shipping

Live orders ship on set days each week with tracked courier partners to minimise transit time. You'll receive tracking details via WhatsApp once your order is dispatched. Shipping timelines can vary with weather and courier conditions, especially for live animals — we hold shipments during extreme heat or cold for their safety.

We offer two shipping options at checkout: Standard Air Shipping (3–5 days) and Express Shipping (1–2 days) via DTDC. Standard shipping is free on orders above ₹3,500.

We're based in Howrah, West Bengal — Kolkata and the rest of West Bengal see the shortest transit times and freshest arrivals. Typical delivery times by region:

• West Bengal (Kolkata, Howrah, Hooghly, Siliguri, Durgapur) — 1–2 days
• East & North-East (Bhubaneswar, Patna, Ranchi, Guwahati) — 2–4 days
• North (Delhi NCR, Lucknow, Jaipur, Chandigarh) — 3–4 days
• West (Mumbai, Pune, Ahmedabad, Goa) — 3–4 days
• South (Bangalore, Chennai, Hyderabad, Kochi) — 3–5 days

Delivery times are typical courier estimates and can vary with weather, local conditions and courier load.

Privacy Policy

We collect the information you give us at checkout — name, phone number, email, and delivery address — along with your order details and cart contents. This is used solely to process and ship your order, confirm it with you on WhatsApp, and provide customer support.

We share your details only with the parties needed to fulfil your order: our shipping partner (DTDC, via Shiprocket) to deliver your package, and — once online payments are enabled — our payment processor (Razorpay) to handle the transaction. We never sell or rent your personal information to third parties for marketing.

If you've joined our WhatsApp community or newsletter, we'll use your contact details to send restock alerts, care tips and order updates — you can leave the group or ask us to stop at any time by messaging us on WhatsApp.

Our site uses a session cookie to remember what's in your cart; it holds no personal data and expires when you close your browser. We don't store payment card details ourselves — these are handled directly and securely by our payment processor.

You can ask us what information we hold about you, or ask us to delete it, by messaging us on WhatsApp. We'll action reasonable requests promptly, except where we're required to retain order records for accounting purposes.

Terms of Service

By using this website or placing an order, you agree to these terms. Please read them alongside the Order & Refund Policy and Live Arrival Guarantee above, which form part of the same agreement.

Living products. Isopods, plants and other livestock we sell are living organisms, not manufactured goods. Responsibility for their ongoing care passes to you once they're delivered and any live arrival claim window has closed. Please make sure you're able to legally keep the species you're ordering in your state before placing an order.

Eligibility. You must be at least 18 years old, or order with the consent and supervision of a parent or guardian. We currently ship within India only.

Orders. An order is confirmed once we acknowledge it via WhatsApp. We reserve the right to decline or cancel an order — for example if an item is out of stock, if details appear fraudulent, or if we're unable to verify shipping information.

Pricing. All prices are listed in Indian Rupees (₹) and may change without notice. The price charged is the one shown at checkout at the time you place your order.

Content & intellectual property. All text, photos and care guides on this site belong to Verdanest unless otherwise credited, and may not be reproduced without our permission.

Liability. Beyond the replacement remedy described in our Live Arrival Guarantee, Verdanest is not liable for losses arising from the care, keeping or breeding of livestock or plants after delivery.

Governing law. These terms are governed by the laws of India, and any disputes are subject to the jurisdiction of the courts in Howrah, West Bengal.

We may update these terms from time to time; the current version is always the one published on this page.

Questions?

If anything here is unclear, message us on WhatsApp before you order — we're happy to walk through it with you.

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